繁體 简体 Committee On Taxi Service Quality
Committee On Taxi Service Quality
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Terms of Reference

      The Committee on Taxi Service Quality (CTSQ) was set up on January 9 2018. The CTSQ is chaired by the Commissioner for Transport, Ms Mable Chan, and consists of 21 non-official members including the Vice-Chairman and one official member. The main scope of work of the CTSQ is to advise the Government on strategies and measures to drive changes to enhance the service quality of the existing some 18 000 taxis, which include:

(i) promulgating a new set of taxi service standards and guidelines for improving its service quality;
(ii) providing and enhancing the training courses of taxi services, including those for drivers to improve their customer service skills; and operational management for enhancing human resources availability for continuous improvement of taxi services;
(iii) introducing measures to improve the operational efficiency and quality of taxi services, and transmission of real-time data through the use of technology;
(iv) formulating promotion and publicity plans, including the Taxi Driver Commendation Scheme, for the Government and taxi trades to enhance taxi drivers' image and service performance; and
(v) reviewing the existing taxi-related sanction measures to increase the deterrent effect.
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Last Revision Date: 12 February 2018
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