This online training course for enhancing service quality of in-service taxi drivers are jointly developed by the Transport Department (TD) and the Committee on Taxi Service Quality (CTSQ).
This training course is composed of five units of short video including communication skills and building relationship with passengers; handling customer conflicts; basic customer service skills; introduction of the relationship between taxi owners/management agents and drivers; and the knowledge about wheelchair accessible facilities in taxis. We encourage in-service taxi drivers to view the video any time and download them free-of-charge.
For those in-service taxi drivers who have completed the training course may opt to attend a written test arranged by the TD free-of-charge. A certificate of recognition by the TD and the CTSQ will be presented if you have passed the test as a token of encouragement.
Please note that if the candidate is unable to produce a valid driving licence to prove that he or she is qualified to drive a taxi when the Transport Department conduct identity check on the candidates on the examination day, the department reserves the right to disqualify the candidate from the examination immediately without prior notice and to ask the candidate to leave the examination venue immediately.
(Cantonese Version Only)
Communication Skills and Building Relationship with Customers