Online Training Course for Enhancing Service Quality of In-Service Taxi Drivers


This online training course for enhancing service quality of in-service taxi drivers are jointly developed by the Transport Department (TD) and the Committee on Taxi Service Quality (CTSQ).


This training course is composed of five units of short video including communication skills and building relationship with passengers; handling customer conflicts; basic customer service skills; introduction of the relationship between taxi owners/management agents and drivers; and the knowledge about wheelchair accessible facilities in taxis. We encourage in-service taxi drivers to view the video any time and download them free-of-charge.


For those in-service taxi drivers who have completed the training course may opt to attend a written test arranged by the TD free-of-charge. A certificate of recognition by the TD and the CTSQ will be presented if you have passed the test as a token of encouragement.


The test comprises 25 questions in multiple-choice format. The duration of test is 30 minutes.


Please note that if the candidate is unable to produce a valid driving licence to prove that he or she is qualified to drive a taxi when the Transport Department conduct identity check on the candidates on the examination day, the department reserves the right to disqualify the candidate from the examination immediately without prior notice and to ask the candidate to leave the examination venue immediately.


Course Information

(Cantonese Version Only)


In order to minimise the risk of the spread of COVID-19 in the community, the test for the online training course for enhancing service quality of in-service taxi drivers is suspended. We will announce changes to the above arrangement (if any) on our website.

Submission Form

If you wish to apply for the test, the following information should be provided and submitted:


Applicant's name in English (Please write the name in the same order as recorded in your Hong Kong ID Card - Surname first, then other names)

Applicant's name in Chinese

Chinese Commercial Code

Valid Driving Licence Number


Day time contact telephone number

Residential address

Correspondence address (If you cannot use the above residential address for the purpose of contact and mailing, please fill in your correspondence address)

Email address

Date to be preferred for the test

Location: Room 234, 2/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon


Online application is not supported by the text version. If you wish to apply, please go to