繁體 简体 Committee On Taxi Service Quality
Committee On Taxi Service Quality
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Publications
Biannual Newsletter on Taxi 2018 (46th Edition, December 2018) (Chinese version only)
Training Courses for Enhancing the Service Quality of In-service Taxi Drivers
  • Communication skills and building relationship with passengers (Cantonese Version Only)
    WMV (147MB)  MP4 (117MB)   Audio (7.06MB)   Text (203KB)
  • Handling customer conflicts (Cantonese Version Only)
    WMV (177MB)  MP4 (148MB)   Audio (8.08MB)   Text (164KB)
  • Basic customer service skills (Cantonese Version Only)
    WMV (159MB)  MP4 (167MB)   Audio (7.32MB)   Text (175KB)
  • Introduction to the relationship between taxi owners/management agents and drivers (Cantonese Version Only)
    WMV (104MB)  MP4 (187MB)   Audio (6.66MB)   Text (157KB)
  • Knowledge about wheelchair accessible facilities in taxis (Cantonese Version Only)
    WMV (131MB)  MP4 (127MB)   Audio (8.27MB)   Text (177KB)
Online Training Course for Enhancing Service Quality of In-Service Taxi Drivers - Enrolment details

Trailer of "Training Courses for Enhancing the Service Quality of In-service Taxi Drivers"

MP4 (1080p ~ 106MB)   MP4 (720p ~ 62MB)   MP4 (576p ~ 41MB)

Hong Kong Taxi Service Guidelines
Hong Kong Taxi Service Standard
Sticker - Encourage people to assist persons with disabilities
Sticker - Promotion of racial harmonious environment
Level Double-A conformance, W3C WAI Web Content Accessibility Guidelines 2.0
Last Revision Date: 12 February 2019
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